revelations platform
the challenge
"On 3 January 2018, Europe will see the update to the Markets in Financial Instrument Directive (MiFID II) and the accompanying Regulation (MiFIR) come into force. Focusing on core principles of the creation of fairer, safer and more efficient markets, this broadest piece of financial industry legislation ever will significantly change market structures. Now is the time to be selecting and integrating systematic solutions to prepare for this vast regulatory change." Bloomberg
Goal:
To create a service which allow Thomson Reuters, their suppliers and customers to better audit and manage their informational assets. A platform to transform the ways in which Thomson Reuters manages third party data and content, from sourcing and onboarding, to building products.
Broad desire:
To enable the Finance & Risk department to adopt a more transparent approach to data management and in doing so become more efficient while gaining exposure to fresh insights.
The solutions:
Revelation is a platform which will transform the way in which Thomson Reuters manages and audits content and product.
The platform takes all obtained 3rd party data, breaks down contracts and rights into specific supplier services, and provides a capability to recombine these into new products and services whilst offering auditable trails on each aspect through digital interfaces.
Users can view information from various datasets, combine and manipulate them with new tools. Everyone, from product developers to salespeople and customers can gain transparent insights on every aspect of a product and its constituent parts.
The system can identify new opportunities, using machine learning algorithms, to suggest the best information and packages a client should have.
A UCD-BASED Approach:
Planning:
Hypotheses and research question
CREATING AN INTERFACE THAT TIES TOGETHER THE SUPPLY TO PRODUCT CHAIN WILL INCREASE TRANSPARENCY AND EFFICIENCY IN AUDITING AND COMPLIANCE-RELATED ACTIVITY
USER WILL NOT BE CONFUSED BY SEEING MORE DATA THAN THEY HAVE TO TODAY, SUCH AS DOMAIN INFORMATION
ADDING BULK QUERY AND EXPORT FUNCTION ACROSS ENTITY GROUPS WILL PROVIDE PRODUCTIVITY AND CUSTOMER EXPERIENCE BENEFITS
2. The solution strategy & design process
formative research
Workshops & Interviews:
Exploratory activities - 6 hats, card sorting, affinity diagrams, mental models, JBTD
Follow-up plans with individuals or smaller group interviews
Previous knowledge and gap analysis
- Took stock of previous work that had been done on the subject
- Identified valid requirements and added them to current research
Innovation Opportunities
- Used the JOBS-TO-BE-DONE framework to make requirement gathering more accessible
- Gathered opportunity points and ranked them by importance and satisfaction
- Highlighted areas for rapid innovation and improvement
Telling the story
- Catalogued user pain points and scenarios in entertaining formats
- Documented user flows and usage of systems via technical diagrams
- Confirmed or discarded hypotheses
- Set benchmarks for periodic evaluation
Google Ventures Design Sprints
Sketching Sessions